Refund policy
Return & Refund Policy
At Himalaya Fuel, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition as when received
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Be unused and unopened
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Include original packaging and tags
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 himalayafuel@gmail.com
Once your return request is approved, we will provide:
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A return shipping label
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Clear instructions on how and where to send your package
⚠️ Items sent back without prior approval will not be accepted.
Return Address:
📍 [INSERT RETURN ADDRESS]
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.
Non-Returnable Items & Exceptions
Certain items are not eligible for return, including:
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Perishable goods
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Custom or personalized products
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Personal care items once opened
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Hazardous materials, flammable liquids, or gases
Additionally:
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Sale items are final sale
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Gift cards are non-refundable
If you’re unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
The fastest way to receive a different item is to:
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Return the original product (following the return process)
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Place a new order once the return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Conditions:
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Item must be unused and unopened
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Must be in original packaging
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Proof of purchase is required
Refund Processing
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Processing time: within 10 business days
Please note that banks and credit card providers may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
📧 himalayafuel@gmail.com
Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to reach out: